Remote Help

Now we can help you remotely from our office to your computer over the internet anywhere in the world!

Live somewhere distant from any kind of computer help or repair store?

Past client? Need a quick check of your PC?

Have a glitch you would like us to check out?

Something not quite working right?

Or maybe you're new to computers and just want help with email, internet or chatting with friends and family?

Pretty much any of our normal service can be done easily over the internet while you watch!

All payments are through PAYPAL's secure encrypted website. Your payment will show as "Silverstar Technologies Inc" on the PAYPAL secure page.

Remote Support Time

15 Minutes $20.00 30 Minutes $35.00 1 Hour - Best Rate! $60.00

Your name and email address:

Your phone number:

 

Remote Support:

If you have a high speed (Cable, Telephone ADSL or better) Internet connection, we can help you anywhere in the world!

Our rates are split in ways to ease you in comfortably with this new way of getting support. Purchase as little or as much remote support time as you wish. The more time you purchase, the more you save!

Here is how it all works...

1) You need help with your machine, so you come here to this webpage.

2) You then pick how much support time you wish to purchase.

3) We then contact you to make arrangements to support you remotely. (Email, phone, etc however you wish.)

4) Your time is pre-paid, and deducted by the minute for each minute we are connected to your computer.

5) When we have helped you to your satisfaction, your remaining time stays valid for future use. Simply contact us again when you need more help!

To go ahead and get remote help with your computer, please select one of the following remote help time allotments to the left. Simply follow the instructions and include the information needed. We will then contact you at the location or contact info you provide to make an appointment to serve you at a mutually satisfactory time.

PLEASE NOTE!!! In some cases, some computers are not repairable via remote assistance. (Eg: If the machine is so bad that it needs your operating system to be completely re-installed, or if there is a hardware issue.)

If we determine this to be the case while on remote support, the time we have spent to determine this will be deducted from your time purchased, and the remainder of your time can be used towards our on site or shop rates to have your machine completely fixed.

No refunds are given on time purchased. By completing payment to our remote service, you are agreeing to these terms. We want to be sure your machine is repaired to your satisfaction. We are sure you understand that any time we spend to attempt repair is fairly compensated, and that we can not be held responsible for PC's or computers that are truely beyond repair.

1) To use the remote control software when we are helping you, please CLICK HERE. and click RUN when you see the prompts.

2) In some cases, we may ask you to click here though instead.